The ministry has hired two retired government officials-cum-experts to man its National Consumer Helpline.
Prime Minister Narendra Modi wants the consumer affairs ministry to have a "special focus" on complaints from consumers regarding the goods and services tax (GST) and overcharging by retail outlets.
PM issued the directions to the Ram Vilas Paswan-led ministry last week after reviewing the public grievances received by it.
Notably, the ministry has hired two retired government officials-cum-experts to man its National Consumer Helpline regarding complaints coming in regarding GST, address the queries regarding the GST rates on various items, and to liaison and refer many such complaints to the Central Bureau of Excise and Customs (CBEC).
"The ministry has also told the state legal metrology offices to check and carry out inspections in all states on whether the GST reduction benefits are being passed on to consumers," ET quoted a senior official as saying.