The Union Cabinet, chaired by Prime Minister Narendra Modi, has approved the proposal for abolition of institution of income-tax ombudsman and indirect tax ombudsman.
The Institution of Income-Tax Ombudsman was created in the year 2003 to deal with grievances of public related to settlement of complaints relating to income tax.
"However, the institution of Ombudsman failed to achieve its objectives. It was observed that institution of new complaints have in turn fallen to single digits," said a statement by the government.
Also, taxpayers started preferring alternate methods of grievance redressal like CPGRAMS (Centralized Public Grievance Redress and Monitoring System), AaykarSevaKendras, etc.
Further, it was also decided in 2011 to close vacant offices of Indirect Tax Ombudsman, the statement said.